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Common Sense

From candidate engagement to contractor care, from SaaS and onboarding best practices, from burrata to Galbi... here's what's cooking at Sense.

Pankaj Jindal

Recent Posts

3 Ways To Combat Contractor Churn

Posted by Pankaj Jindal on Nov 9, 2017 12:28:48 PM

Contractors come and go – it’s a fact of life in the temporary workforce business. At the same time, the number of contractor positions continues to grow by leaps and bounds; back in 2011, the Department of Labor reported that staffing agencies were adding 25,000 jobs each month over a 12-month period.

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Topics: redeployment, turnover, churn, contractor care, contractor churn

Supercharge Your Referrals With Contractor Care

Posted by Pankaj Jindal on Nov 2, 2017 1:28:07 PM

There’s no question that the heartbeat of your organization is your team of contractors; they are the ones that meet the clients every day. Taking care of your contractors, then, is critical to the health of your business. But did you know your contractors are also the center of potential referrals? If your contractors are happy, clients and contractors alike will refer others to your company.

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Topics: recruiting, redeployment, contractor care, contractor referrals

How To Hire The Right Contractor Care Manager

Posted by Pankaj Jindal on Oct 26, 2017 12:00:32 PM

Look for these 6 traits when you’re interviewing candidates

How important is a contractor care program to your staffing firm? I hope your answer is “very important.” When you’re choosing someone to be the head of that team, you want to make sure that you pick the right person with all of the necessary traits and skills.

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Topics: consultant engagement, contractor care, Contractor Care Manager, Contractor Experience, hiring

How WinterWyman Achieved a +80 Net Promoter Score

Posted by Pankaj Jindal on Oct 3, 2017 12:00:51 PM

A conversation with Amy Finn, Director of Candidate Experience at WinterWyman

As the Director of Candidate Experience at WinterWyman, Amy Finn is an expert at designing and maintaining innovative candidate experience programs. Her company recently received a +80 Net Promoter Score (NPS), measured using Sense, in an annual survey sent to active and placed candidates.

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Topics: net promoter score, Net Promoter Score (NPS), WinterWyman, Amy Finn, candidate experience

Why Contractor Care Should Be a Board Priority

Posted by Pankaj Jindal on Sep 28, 2017 1:43:01 PM

Your contractors are the lifeblood of your business, so taking care of them should be the #1 priority for every level of your company. The top-performing staffing companies in the US now have dedicated staff and operations team to support and be the voice of their contractor workforce.

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Topics: staffing companies, board priority, contractor care, contractor success, contractors, Gig Economy

8 Must-See TED Talks for Staffing Industry Execs

Posted by Pankaj Jindal on Aug 24, 2017 11:48:10 AM

We can all use a little inspiration and motivation from time to time, which is why we’ve put together this list of 8 must-see TED Talks for staffing industry executives.

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Topics: leadership, staffing firm executives, work, Best TED Talks, consultant engagement, engagement, hiring

How An Inferior Candidate Experience Will Cost Your Business $4,700 Per Employee

Posted by Pankaj Jindal on Aug 10, 2017 7:37:33 AM

Candidate experience matters.

According to LinkedIn, nearly half of all U.S. employees would refuse to take a job at a company whose reputation they perceived negatively. Their report indicates that a bad reputation could cost your company an additional $4,723 per employee hired.

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Topics: net promoter score, nps, recruiting, reputation, surveys, talent, brand, brand ambassadords, candidate experience, candidate satisfaction, influencers

The True Cost of a Bad Reputation

Posted by Pankaj Jindal on Jun 7, 2017 3:47:00 PM

And how investing in a good consultant experience will save your staffing firm in the long term

Creating and paying for a robust consultant care program can be expensive, but not having one can cost a company millions.

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Topics: candidate experience, consultant engagement, contractor care

How Vaco Reached a Record-Low 2.5% Turnover by Engaging with their Talent

Posted by Pankaj Jindal on May 5, 2017 8:23:01 AM

A conversation with Jim Jhanda, Managing Partner, Vaco San Francisco

Did you know that on average 31% of temporary workers quit mid-assignment? This April 2017 SIA survey delves deeper into why contractors quit, and it runs the gamut from what you already know of contractor engagement, including bad communication, a failure to set expectations, lack of training, and an unpleasant work environment.

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Topics: low turnover, redeployment, San Francisco, Vaco, consultant engagement, contractor engagement, Customer Interviews, Jim Jhanda

How to Leverage Onboarding as a Competitive Advantage

Posted by Pankaj Jindal on Apr 21, 2017 8:00:01 AM

A conversation with Lisa Hufford, CEO at Simplicity Consulting

Onboarding talent is one of the major struggles facing the staffing industry. 20% of contractor turnover happens in the first forty-five days of employment, which makes onboarding too important to be overlooked. Effective onboarding can foster great working relationships, shepherd clients to business success, and increase retention of contractors by up to 50 %.

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Topics: lisa hufford, Onboarding, simplicity consulting, consultant engagement, contractor engagement, Customer Interviews

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