If your technology shows you that you’re saving time and money but isn’t reflecting the true return on investment (ROI) of that savings, it’s not holding itself accountable. At Sense, we’ve invested in comprehensive analytics and reporting since day one, so you always have a clear picture of how automation and engagement is impacting your full business.
For years we’ve been talking about the importance of referrals and the best ways to generate more of them. Though often overlooked as a key revenue opportunity, referrals have consistently higher close rates, lower costs of acquisition, and better retention rates. They also generally end up being more loyal to your brand, a characteristic that’s helpful in reducing turnover and increasing redeployment. It’s not hard to see why they’re a valuable asset, but many firms just don’t have the time to create a successful referral engine.