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How to master implementation of cutting-edge tech in your staffing firm

Posted by Scott Niedermier, Manager of Customer Success on Jul 25, 2019 8:00:00 AM

You’ve decided the time is now to embrace digital transformation, and to join the top 1% of staffing firms who have been thinking about bringing in cutting-edge technology to increase revenue and truly transform their firm. 

That’s the first step, and it’s a big one. 

During your research into the most powerful cutting-edge people tech today, you could have made a laundry list of solutions. There are some super impressive options out there today. But the most savvy staffing firms recognize the benefits of consolidating point solutions in staffing and investing in an all-in-one solution, including: 

    • Consolidated backends
    • Specialized support and customer success
    • Economies of scale
    • Tighter integrations
    • One interface
    • Shorter buying cycles

Our Customer Success Managers (CSMs) speak with staffing firms every day that have decided to embrace digital transformation, and felt they had to find unique tools that can survey, text, launch a drip campaign, and automate tasks. Search for the same, and you’ll find that there are MANY tools that can do one task apiece. 

But when you take that route, you end up going through the implementation part of the process over and over again. Not only is it exhausting, it’s expensive. And it can be super difficult to get buy-in across the board time and time again. 

Our clients are extremely grateful they found Sense. Rather than spread themselves thin by going through implementation repeatedly for each task/solution, they invested in a single platform designed specifically for staffing firms that want to embrace digital transformation while maximizing their time, resources and budget. 

Communication gaps can be deadly.

It’s critical to align the key goals of your staffing firm with the goals of implementation for your new tech:

  • Operations
  • Talent Acquisition
  • Recruitment Marketing
  • ROI
  • Contractor Care

We’ve spoken with many staffing firms who attempted implementation in the past, with disappointing results. Many times, the issue came down to a lapse in communication. All it takes is one key player to be out of the loop to disrupt implementation and doom innovation before it can transform your staffing firm.   

Taking a phased approach to implementation, working to align your goals across the board, helps ensure everyone is on the same page and working toward the same objectives. 

Implementation is a partnership. 

Our founders came from the staffing industry, so they were sure to design and built Sense specifically for staffing firms. Along with our technical solution, we have also carefully designed our structure and team to provide you with strategic guidance and set you up for long-term success.

My team is comprised of Customer Success Managers. At Sense, customer service is not a commodity. It goes far beyond “tech support.” This is deliberately different than what you will find with other tech vendors. That’s because we see ourselves as much more than a vendor, but as a partner in your success. 

We are staffing industry experts who also thoroughly understand our technology. We will guide you through implementation and beyond to help you get the most out of our platform. 

Internally, you’ll also need a cheerleader to keep everyone motivated and invested in your new tech. Consider internal content marketing to keep everyone informed on the how and why of your new tech. Old habits can be hard to break, so videos, blogs, even podcasts and other content can help remind and excite your team about the possibilities within your new digital tools. During the onboarding process, we’ll learn more about your staffing firm, and can make specific recommendations about the type of internal marketing and communications that can help you successfully launch your new tech.

The goals for your new tech should be clearly defined, with measurable ROI that is accessible to your team. Your team should know what they’re working toward! If your team is working individually and together toward clearly defined goals, you will be set up for much more success.

What will implementation look like for your staffing firm? 

While I am happy to share trends and tips for implementation that apply to every staffing firm, I also know that the path for your staffing firm is unique. At Sense, we are here to guide you through every step of your path, through implementation and beyond. To learn more about Sense and how we can increase ROI for your staffing firm, schedule a demo with a member of our team

Topics: staffing firms, staffing technology, digital transformation

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