With growing unemployment rates and millions of people on the hunt for a job, technology has never been more important in helping your recruiters rise to the occasion. Today’s most sophisticated staffing firms are going beyond triggered emails and SMS integration to provide a seamless, polished experience throughout the talent lifecycle. If you want to foster better candidate relationships and max out your return on investment, your next superpower might be a conversational AI assistant — also known as a chatbot.
You’ve probably interacted with a chatbot at some point or another. And maybe you’ve interacted with a conversational assistant. The terms “chatbot” and “conversational assistant” are often used interchangeably (honestly, even here on the Sense blog), but in all truth they’re actually quite different.
Scan just about any list of top priorities for staffing firms this year, and you’re likely to see artificial intelligence (AI) and automation near the top. But these terms are more than industry buzzwords used to get clicks; they are game-changing technologies that are transforming the staffing industry.
It’s been a little over a week since we got back from Austin and I wanted to summarize my learnings. SIA Exec Forum is one of our favorite events to attend every year because the thought leadership and peer networking is unparalleled.
Artificial Intelligence is the next technological revolution, and there isn’t an industry out there that won’t be touched by it. This includes staffing firms. In fact, 70% of staffing firm executives believe AI will play a role in improving recruitment. Some staffing firms have already adopted early forms of AI that can make running their business easier.