Given the challenges and urgencies posed by COVID-19, it has never been more important to get high-volume recruiting right. Fortunately, technology has evolved to provide the right tools needed to make recruiting more efficient and effective.
When the pandemic swept across the world last year, there was no rulebook for organizations to play by. But we rallied and began to adapt to the new rules. We sent out safety primers to our employees. Installed video conferencing software and moved our meetings online. Hosted Mafia parties on Friday evenings.
At the peak of the COVID-19 pandemic, job portals saw unusually high activity after midnight. Travel nurses and healthcare workers were logging in after long, grueling shifts to look for their next assignment.
They were open for work, even actively looking, but simply did not have time during the day to pick up calls from recruiters.
This October we brought together a team of industry experts to discuss the present and future of staffing technology. Joined by Jeff Staats of TalentLaunch, Russ Danford of Matrix, and Greg Geering of PrideStaff, we examined the power of next generation automation and how it can impact key business outcomes. Check out our recap of the webinar below, or view the full recording here.
You’ve probably interacted with a chatbot at some point or another. And maybe you’ve interacted with a conversational assistant. The terms “chatbot” and “conversational assistant” are often used interchangeably (honestly, even here on the Sense blog), but in all truth they’re actually quite different.
We’ve been talking about texting for recruiters here on the Sense blog for awhile now. As we look for ways to not only improve communications with talent, but especially to improve responses and results, texting has quickly emerged as one of -- if not the most -- powerful ways to do just that.
Earlier this month, our friends at Avionte held their annual CONNECT conference, and like all events these days, it was entirely virtual. And truthfully, they nailed it. We were proud to be Platinum Sponsors of this event, and were excited to see what happened with their all online agenda.With a compelling agenda filled with everything from thought leadership presentations to user-centric help sessions, virtual ‘booths’ that attendees visited live to chat with partners, and fun virtual activities like scavenger hunts and video competitions, CONNECT really had it all.
You’ve spent a lot of time and resources over the years to build up your candidate database. The only problem is, at any given time, most of your database sits dormant. Some may have applied and never interviewed, while others simply applied and never heard back, or even interviewed but didn’t get the job.
It’s such a weird time, isn’t it? We’re either out in public wearing masks, or we’re at home having conversations with colleagues and family through a screen. We inherently crave human interaction and because we’re living in a pandemic, we’re finding new ways to try and meet our basest human needs.
Uncovering a Challenge
As a family of premier staffing and recruiting brands, Staffmark Group has long been at the forefront of industry trends. Before partnering with Sense, though, Staffmark had a familiar problem. Their recruiters were tasked with hiring and placing great candidates, but engagement beyond the hiring phase often fell to the wayside. Little structure was in place to enforce best practices and track follow-up with newly onboarded employees, and Staffmark hadn’t yet found an engagement automation tool that met their needs.
The firm’s annual NPS survey showed that contractors were feeling abandoned after being placed, noting a lack of communication during and after assignments. Contractor satisfaction was dropping, and the Staffmark team knew it was time to do something about it.