In any relationship, personal or professional, listening is key.
Part 1: Human Connection
Every staffing leader knows that contractor care is crucial for key metrics like recruiting, retention and redeployment but, regardless of firm size, one inconvenient truth always gets in the way: scaling contractor care isn’t easy. The sheer volume of work involved presents a challenge to growing firms, and investments in contractor care teams are often perceived as a direct threat to profitability.
One of the most expensive problems faced by almost every staffing firm is turnover. Turnover is expensive, leading many to seek a solution.
As a staffing agency, the product you’re selling to clients is the quality of your talent. The more successful your contractors, the more likely you are to retain existing clients and earn new ones. But you can’t continue to make sales and ignore the health of your contractors. Your relationship with your clients can only grow if your contractors are solidly embedded in your agency.
Change is a fact of life. Every day, we’re handed new technology, new ways of communicating, new ways of working from anywhere, and so on. Rapid change has even worked its way into the job market. More and more people are leaving “traditional” jobs and entering the market as freelancers and entrepreneurs. According to a study conducted by Intuit in 2010, by 2020, 40% of the US workforce will consist of independent contractors, freelancers, and those pursuing opportunities in the gig economy.
Contractors come and go – it’s a fact of life in the temporary workforce business. At the same time, the number of contractor positions continues to grow by leaps and bounds; back in 2011, the Department of Labor reported that staffing agencies were adding 25,000 jobs each month over a 12-month period.
There’s no question that the heartbeat of your organization is your team of contractors; they are the ones that meet the clients every day. Taking care of your contractors, then, is critical to the health of your business. But did you know your contractors are also the center of potential referrals? If your contractors are happy, clients and contractors alike will refer others to your company.
Look for these 6 traits when you’re interviewing candidates
How important is a contractor care program to your staffing firm? I hope your answer is “very important.” When you’re choosing someone to be the head of that team, you want to make sure that you pick the right person with all of the necessary traits and skills.
Have you ever wondered what goes through the minds of contractor candidates? Contractors – and job candidates in general – have changed over the last few years, with more and more wanting flexible work, perfect for the environment we’re creating. It can feel like you’re looking for a needle in a haystack.
Your contractors are the lifeblood of your business, so taking care of them should be the #1 priority for every level of your company. The top-performing staffing companies in the US now have dedicated staff and operations team to support and be the voice of their contractor workforce.