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Common Sense

From candidate engagement to contractor care, from SaaS and onboarding best practices, from burrata to Galbi... here's what's cooking at Sense.

How Industry Giant Staffmark Group Embraced Change and Grew Engagement with Sense

Posted by Katie Rubak, Product Marketing Manager on Jul 27, 2020 2:37:59 PM

Uncovering a Challenge

As a family of premier staffing and recruiting brands, Staffmark Group has long been at the forefront of industry trends. Before partnering with Sense, though, Staffmark had a familiar problem. Their recruiters were tasked with hiring and placing great candidates, but engagement beyond the hiring phase often fell to the wayside. Little structure was in place to enforce best practices and track follow-up with newly onboarded employees, and Staffmark hadn’t yet found an engagement automation tool that met their needs. 

The firm’s annual NPS survey showed that contractors were feeling abandoned after being placed, noting a lack of communication during and after assignments. Contractor satisfaction was dropping, and the Staffmark team knew it was time to do something about it.

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Topics: Net Promoter Score (NPS), Onboarding, automated communication, automation, contractor care, Case Studies, candidate engagement, case study

How Staffing Firm DIVERSANT Elevated their Employer Brand from the Inside Out with Sense

Posted by Katie Rubak, Product Marketing Manager on Jul 13, 2020 10:05:05 AM

Revamping Communication and Engagement

From sourcing java developers to QA analysts and project managers, recruiters at DIVERSANT fill temporary and direct hire IT roles across a wide variety of industries. The firm ranks among the top 25 IT staffing firms in the country, a position they’ve held in large part thanks to their innovative culture and collaborative approach to staffing.

So it wasn’t a surprise that the firm had aspirations to stay ahead of the game when it comes to technology. When marketing pro Charlean Parks joined the team, she was tasked with revamping DIVERSANT’s contractor communication and engagement strategy, with a focus on cultivating satisfaction and increasing NPS.

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Topics: Net Promoter Score (NPS), nps, automation, consultant engagement, employer branding, Case Studies, case study

Why You Shouldn’t Neglect Candidate Engagement Right Now

Posted by Christina Vinson, Director of Marketing, Matlen Silver on Apr 20, 2020 9:07:53 AM
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Topics: Net Promoter Score (NPS), recruitment marketing strategies, automation, candidate engagement, COVID-19

The secret to automation done right for staffing firms

Posted by Katie Rubak, Product Marketing Manager on Mar 10, 2020 5:00:00 AM

Here at Sense, we love digging a little deeper into the technology and trends that forward-thinking staffing firms are leveraging to grow their businesses.

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Topics: Net Promoter Score (NPS), automation, candidate experience, content

You can’t manage what you can't measure

Posted by Alexandra Kane on Dec 17, 2019 5:00:00 AM

Your energy is being pointed in so many directions lately. Every new innovation or trend has the potential to dramatically impact your results. So it can be tempting to dive in and take advantage of EVERYTHING. 

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Topics: Net Promoter Score (NPS), nps, dormant candidates, database marketing

Want more positive online reviews? We’ve got the secret 🕵️‍♂️

Posted by Alexandra Kane on Dec 5, 2019 5:45:00 AM

Online reviews are probably on your radar, but do you know how much of an impact they truly make on your recruiting efforts? 

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Topics: Net Promoter Score (NPS), reviews, online reviews

When it comes to NPS, timing is everything

Posted by Stephanie Tsai, Customer Success Team Lead on Sep 5, 2019 5:00:00 AM

When staffing firms think about their net promoter score, or NPS, they probably think of Inavero (now ClearlyRated) releasing their Best of Staffing list every February. Sharing your NPS scores, particularly if you’ve achieved high numbers for many years, is a badge of honor that is deserving of promotion, to be sure!

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Topics: Net Promoter Score (NPS), nps, contractor care, client satisfaction

How NPS data can help you become best friends with your clients

Posted by Alexandra Kane on Mar 26, 2019 5:00:00 AM

Every winter, the staffing industry waits with bated breath for Inavero (now ClearlyRated) to release the NPS for staffing firms across the country.

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Topics: Net Promoter Score (NPS), contractor care, Customer Interviews, candidate engagement

How could a 204% NPS increase impact your staffing firm?

Posted by Alexandra Kane on Dec 14, 2018 10:48:00 AM

Many staffing firms anxiously await their latest NPS each year. It’s one of the biggest indicators of success in the previous year (aside from placements and revenue, of course). If you’re sitting pretty with a high NPS right now, you may not be wondering how to take it to another level. But for most firms, a jump — like perhaps a 204% jump — would make a massive impact on their business.

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Topics: Net Promoter Score (NPS), candidate engagement

How WinterWyman Achieved a +80 Net Promoter Score

Posted by Pankaj Jindal on Oct 3, 2017 12:00:51 PM

A conversation with Amy Finn, Director of Candidate Experience at WinterWyman

As the Director of Candidate Experience at WinterWyman, Amy Finn is an expert at designing and maintaining innovative candidate experience programs. Her company recently received a +80 Net Promoter Score (NPS), measured using Sense, in an annual survey sent to active and placed candidates.

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Topics: net promoter score, Net Promoter Score (NPS), WinterWyman, Amy Finn, candidate experience

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