Many staffing firms anxiously await their latest NPS each year. It’s one of the biggest indicators of success in the previous year (aside from placements and revenue, of course). If you’re sitting pretty with a high NPS right now, you may not be wondering how to take it to another level. But for most firms, a jump — like perhaps a 204% jump — would make a massive impact on their business.
A conversation with Amy Finn, Director of Candidate Experience at WinterWyman
As the Director of Candidate Experience at WinterWyman, Amy Finn is an expert at designing and maintaining innovative candidate experience programs. Her company recently received a +80 Net Promoter Score (NPS), measured using Sense, in an annual survey sent to active and placed candidates.
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Topics: Amy Finn, candidate experience, net promoter score, Net Promoter Score (NPS), WinterWyman
How to 6X your NPS Score and Dramatically Increase Contractor Engagement
It’s common knowledge these days that happy customers can help lead a business to profitable, sustainable organic growth. Historically, Net Promoter Score (NPS) has been the go-to method businesses rely on to quantify customer happiness as they’re trying to improve the services they offer.
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Topics: candidate experience, consultant engagement, contractor engagement, contractors, hiring, job placement, net promoter score, Net Promoter Score (NPS), nps, redeployment, staffing and recruiting, temporary workers
Redeployment rates at staffing firms are notoriously low. In our research at Sense, we’ve found that staffing firms fail to redeploy anywhere from 70% to 90% of their talent.
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Topics: assignments, contractor care, contractors, Gig Economy, hiring, job placement, Net Promoter Score (NPS), redeployment, staffing and recruiting, temporary workers
