When staffing firms think about their net promoter score, or NPS, they probably think of Inavero (now ClearlyRated) releasing their Best of Staffing list every February. Sharing your NPS scores, particularly if you’ve achieved high numbers for many years, is a badge of honor that is deserving of promotion, to be sure!
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Topics: Net Promoter Score (NPS), nps, contractor care, client satisfaction
One of the most expensive problems faced by almost every staffing firm is turnover. Turnover is expensive, leading many to seek a solution.
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Topics: nps, turnover, applicant tracking system (ATS), churn, contractor care
Candidate experience matters.
According to LinkedIn, nearly half of all U.S. employees would refuse to take a job at a company whose reputation they perceived negatively. Their report indicates that a bad reputation could cost your company an additional $4,723 per employee hired.
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Topics: net promoter score, nps, recruiting, reputation, surveys, talent, brand, brand ambassadords, candidate experience, candidate satisfaction, influencers
How to 6X your NPS Score and Dramatically Increase Contractor Engagement
It’s common knowledge these days that happy customers can help lead a business to profitable, sustainable organic growth. Historically, Net Promoter Score (NPS) has been the go-to method businesses rely on to quantify customer happiness as they’re trying to improve the services they offer.
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Topics: job placement, net promoter score, Net Promoter Score (NPS), nps, redeployment, staffing and recruiting, temporary workers, candidate experience, consultant engagement, contractor engagement, contractors, hiring